Shipping policy

Shipping Policy

Welcome to Mahvash Rugs LTD! We are committed to providing a smooth and hassle-free shopping experience for all our customers. Below, you’ll find our detailed shipping policy, which outlines how we handle orders and deliveries within the UK.

1. General Shipping Information

  • Free Shipping: We offer free shipping on all rug purchases within the UK. The shipping cost is already included in the product price, so you won’t find any hidden fees during checkout.
  • Processing Time: Orders are processed within 1-3 business days. Once processed, you will receive a confirmation email with tracking information (if available).
  • Shipping Time: Delivery times typically range from 3-7 business days across the UK. Please note that delivery times may vary due to factors such as carrier delays or weather conditions.

2. Shipping for In-Stock Items

  • If the rug you purchased is stored with us, we will handle the packaging and delivery directly from our facility in the UK. We strive to ensure secure and careful packaging to keep your rug in perfect condition during transit.
  • Once your order is processed, it will be dispatched within 1-3 business days. You will receive a tracking number (if applicable) to keep you updated on your delivery status.

3. Shipping for Supplier-Managed Items

  • Most of our rugs are shipped directly from our trusted suppliers within the UK. In these cases, the supplier will handle the packaging and delivery.
  • Supplier-managed orders are processed within 1-3 business days and typically ship out within 3-7 business days.
  • Please note that, as the shipping is handled by our suppliers, the tracking information may vary depending on the supplier's shipping method. We will ensure to keep you updated with tracking details as soon as they are available.

4. Delivery Locations

  • We currently ship to all locations within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
  • At this time, we do not offer international shipping. If you are outside of the UK, please contact us at Info@mahvashrugs.com for more information on future availability.

5. Delays and Issues with Delivery

  • While we strive to ensure timely delivery, delays may occasionally occur due to unforeseen circumstances like weather conditions, high order volumes, or shipping carrier issues.
  • If your order is delayed beyond the expected delivery time, please reach out to us at Info@mahvashrugs.com, and we will work closely with the shipping provider or supplier to resolve the issue as quickly as possible.

6. Damaged or Lost Packages

  • In the rare event that your rug arrives damaged or is lost in transit, please contact us within 7 days of receiving your order (or the expected delivery date for lost packages). We will work with the supplier or shipping carrier to resolve the issue and, if necessary, provide a replacement or refund.
  • Please retain all packaging materials and provide photographs of the damaged item, as they may be required for claims.

7. Order Changes and Cancellations

  • If you need to change or cancel your order, please contact us as soon as possible at Info@mahvashrugs.com. We will do our best to accommodate your request if the order has not yet been processed.
  • Orders that have already been shipped cannot be modified or cancelled. In such cases, you may need to follow our return policy for further assistance.

Contact Us

For any questions or concerns regarding our shipping policy, please feel free to reach out to us at:

  • Email: Info@mahvashrugs.com
  • Phone: +447448261892
  • Business Hours: 09:00 AM – 05:00 PM (Monday-Friday)

Thank you for choosing Mahvash Rugs LTD! We appreciate your trust in us and are committed to delivering quality rugs and exceptional customer service across the UK.